POWR Energy Returns & Refunds Policy

At POWR ENERGY, your satisfaction is important to us.

Because our products are edible consumables, we do not accept returns or exchanges once an order has been shipped. This policy helps ensure the safety, quality, and integrity of every product we sell.

If your order arrives damaged, contains the wrong item, is missing products, or you experience a quality issue, please contact our customer support team within 7 days of delivery. Include your order number and photos of the product or package (if applicable), and we'll work quickly to make it right with a replacement or refund when appropriate.

Non-returnable items include:

Opened or unopened edible products.
Orders returned due to personal taste preferences.
Products returned because they were no longer wanted.

If your package is lost in transit or arrives with shipping damage, please contact us as soon as possible so we can investigate and resolve the issue.

For assistance, please contact our customer support team with your order number and a brief description of the issue. info@powrenergy.com

European Union Orders

While EU consumer protection law allows a 14-day cooling-off period for eligible purchases, POWR Energy maintains a strict no-return policy across all markets. If you are an EU customer and have a concern about an order, please reach out to us at info@powrenergy.com, and we will evaluate it on a case-by-case basis.

Note: We do not ship to the United Kingdom.